According to our Terms and Conditions, a user who is not 100% satisfied with their FIDE Online Arena membership is entitled to a full refund of the membership fee within 15 days from the date of purchase.
Important: If a user achieved and paid for a FIDE Online Arena Title during these 15 days, then no refund of a membership fee is possible. Once paid, FOA Title fees and their connected membership fees cannot be refunded.
Please visit the Arena Terms and Conditions for more detailed information.
If you're eligible for a refund, please contact support via firstname.lastname@example.org