If your payment isn't going through, please first do the following:

  • Check the validity and balance of your card (the balance on your card should be slightly higher than the amount of payment because different banks have different currency exchange rates)

  • Try a different browser and clear the cache

  • Make sure your pop-up windows are enabled

Payment issues may also be connected to particular regulations of your bank. Please check our article about alternative payment methods and don't hesitate to contact support@chessarena.com if you still need assistance.

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